GET 10% OFF YOUR ENTIRE ORDER WITH CODE: IMPROVE10

FAQ


What is BeachVolleyballGuides? 

BeachVolleyballGuides is a platform that brings you the best Beach Volleyball guides and instructionals brought to you by the best Beach Volleyball athletes across the world. Here you will find invaluable education from the professionals in this field. You will learn the techniques that the people at the top of this field use to gain an upper hand in their matches, their training routines and much more!

 

I'm having trouble getting access to my Digital Purchase?

If you have not created an account with us yet, please click on the following link and register: https://beachvolleyballguides.com/account/register

Always remember to log into your account before placing an order.

If you continue having trouble and require further assistance, make sure you provide your order number as it should help us resolve any issues that you encounter. This number will be on the confirmation letter that was sent to you on placing your order. If you have not received such order, please check your spam folder. Our email system is automatic, so we do not forget to send emails. However, if you have not received the email and it is not in the spam folder, then you might require customer service. Contact us at: beachvolleyballguides@gmail.com and please allow 1-2 for the response.

 

I see my purchase in my account, but there’s no video. What do I do?

Some countries limit access to internet purchases and that can be out of our control... To manage security settings (another common problem): Click on the top right corner of your browser, click Key icon in the address bar to allow the video to be played.

 

How do I receive a refund?

In order to apply for a refund, ensure that your product is eligible for one by referring to our Refund Policy. Once this step is complete, contact us at: beachvolleyballguides@gmail.com and we will refund your product.

 

For digital videos and Ebooks, once you have downloaded the file, your order is no longer eligible for a refund. Additionally, if you do indeed refund a digital video, you will no longer have access to watch the video on our website.

 

I'd like to purchase a digital download as a gift for someone, how do I do that?

If you'd prefer to buy a video directly instead of giving them a gift card, simply use the email they use for their account with us during checkout and the digital download will get added to their account. They must have an account with us for this to work, so please confirm they do before choosing this option.

 

Are taxes applicable to my digital order? 

This depends on your country of residency. In some cases you might be required to pay an additional VAT. This will be added on the price of the order during the payment process.

 

How can I get more help? 

If you have not found an answer to your question here, please Contact Us